Case Studies

Employee Ownership in the Social Services Sector

Taproot Community Support Services is a social services provider operating across threeprovinces with over 750 employees. As a Certified B Corp, Taproot upholds rigorous social and environmental performance standards, balancing purpose with profit.

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Prior to the EOT transition, the company was owned by approximately 30 long-time and former employees through a direct share ownership structure. By converting to an EOT, the Trust now holds 100% ownership on behalf of all employees

Goals
  • Transitioning ownership to an EOT while keeping the legacy, purpose, and employees of the firm intact
  • Keeping the business in employee hands to benefit the communities where they work
  • Buying out existing shareholders while ensuring organizational continuity and long-term stability amid a broader generational transition within the company
  • Supporting retiring shareholders in their exits while preserving the company’s mission, culture, and future growth

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Challenges
  • Ownership was concentrated among a small group of shareholders, several of whom were looking to exit. A majority stake needed to be sold within a short window to accommodate them. The sale was driven by generational change, but it also raised a harder question: how to transition ownership without losing the company's social mandate or the legacy its founders had built.
  • Over time, the share price had risen to a level unattainable for current staff to afford, creating a barrier to continuing the current ownership structure.
  • In addition, there were complexities involving defaulting shareholders, which had to be resolved as part of any path forward.

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The Result

Taproot successfully launched Canada's largest Employee Ownership Trust, and the only one to hold 100% of shares. This success was driven by strong organizational buy-in, reinforced by clear decision-making rationale in the design process and management training that clarified the rights and benefits of employee-owners. On the financing side, the company’s real estate assets were refinanced to buy out 100% of shareholders while keeping the company stable financially, making the employees owners of the company while managing the risk of such a transaction.

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